Modern Stoves - Wood Burning Stoves online

0161 439 1400Open 9am to 5:30pm
sales@modernstoves.co.uk
  1. Stoves Our Catalogue
  2. Choosing a stove Our guide
  3. Operation It's a piece of cake
  4. About Us Visit the Showroom
  5. Delivery Info Lets make it quick
  6. Contact Us We're here to help

Refunds and Replacements

Contract of Sale

The contract of sale between Modern Stoves and the customer begins when the customer pays in full for the product. The title of goods passes to the customer when the customer receives and / or signs for the goods. 

Warranty

All the stoves in our range carry at least 2 years parts and labour warranty. In the unlikely event that there is an issue with your stove, please contact Modern Stoves on 0161 439 6568 or email: modernstoves@gmail.com to advise us of the problem. We pride ourselves on providing the highest level of customer support. Our promise to you as a customer is that you will always receive professional and honest advice from us, we aim to provide a completely transparent - no nonsense service.

Damage in Transit

In the unlikely event that you receive a product that has been damaged in transit, or if you are in any doubt as to the condition of the delivery, then please feel free to refuse it, on your advice we will dispatch another with immediate effect. Please note that you must check any item before signing for it as essentially you will be signing to say that you have received the item in good condition. Once you receive your goods we would expect you to check all items and report any damages or discrepancies in your order to us within a reasonable amount of time. For the avoidance of doubt we would define a reasonable amount of time to be within 48 hours). Please email at modernstoves@gmail.com within a reaonable amount of time. Title of goods passes to the customer on delivery (subject to payment in full). Any damages must be reported by writing within a reasonable amount of time from  receipt of delivery ( as a guideline we would deem 48 hours to be a reasonable amount of time ).

Refunds & Returns Policy

We offer a 14 day cancellation policy on all products that we sell. It is our absolute aim to ensure that you get exactly what you ordered.

In the unlikely event that you are unhappy with your purchase you must advise us within 14 days of the day after the delivery of the item. We would advise that you put the cancellation in writing for your own records. You must advise us if you are going to return an item. It is the responsibility of the buyer to return, or pay for the return of the item, unless otherwise agreed with Modern Stoves.

In order to accurately track the returned item, please request a returns number "prior to returning any item" so that we can identify it.

In order to accurately track the returned item, please request a returns number "prior to returning any item" so that we can identify it. The item should be returned in its original condition in order to receive a full refund. The item should also be returned and its original packaging, in addition it is your responsibility to ensure that it is adequately packaged to protect it from damage on its return journey. 

The item should be returned in its original condition in order to receive a full refund. If you do not return the item in its original condition then the value of the item may be affected and consequently we may deduct an amount to cover this loss from your refund. 

Failure to return the item in adequate protective packaging may lead to damage in transit for which the buyer is liable. If you do not return the item in its original condition then the value of the item may be affected and consequently we may deduct an amount to cover this loss from your refund.

PLEASE NOTE: If you wish to make a return the time limit for return is 14 days after the day on which you inform us that you wish to cancel. If you cancel an order, you must return the item without undue delay and in any event no later than 14 days after your cancellation. Modern Stoves reserve the right to claim for any financial losses incurred where the customer cancels their order or returns goods, including any delivery costs incurred in the supply of the goods. Orders for stove glass are bespoke and cannot be cancelled, returned or exchanged.

If an item is returned after 14 days, you may incur additional charges. The return costs are the responsibility of the customer.

NB. Any refunds can only be made back to the source from where the payment was originally made, i.e. credit or debit card or PayPal.

NB. UK Laws Apply, even when items are purchased or delivered outside the UK.

Modern Stoves - (ZORBA TRADING LIMITED) Longfield Business Park, Hall Moss Lane, Stockport, Cheshire, SK7 1RB - Visitors "STRICTLY" By Appointment