Warranty / Terms of Sale

Please view each listing that will state the warranty term of each product.

The warranty covers manufacturing faults only and cannot exceed the value / price of the item supplied / purchased.

We will not accept any claims, either in full or partial, for damage after you have installed or used an item. Never install or use an item unless you are 100% happy with the product.

The warranty does NOT cover the cost of removal or re-installation of any stove / appliance / product. The warranty does NOT cover loss of time or loss of earnings.

Modern Stoves (Modern Group Ltd) make no assurances or guarantees as to the suitability of installing or using any appliance in your property. It is the sole responsibility of the buyer to check that an appliance is suitable and we recommend that make your own checks with a qualified installer prior to purchasing and installing the appliance. The installer is responsible for ensuring that the correct chimney parts are used, that minimum distance to combustibles are adhered to and that the hearth is suitable for the weight of the appliance and meets the minimum required sizes as stated by the manufacturer. If you are in a smoke controlled zone, you may need to buy a Defra approved appliance, or burn “approved” fuels. The Defra web site contains a comprehensive listing of hundreds of UK suppliers of “approved” fuels.

Prior to installation it is the responsibility of the customer to inspect the appliance for any signs of damage or product fault, this should include all moving / sliding parts, paint marks or imperfections in the metal. In the event that you discover an issue we require that you advise us as soon as reasonably possible and “before” the item has been installed and / or used. In the unlikely event that you discover an issue with the stove prior to installation, you must not install it unless you are 100% happy with the product. Modern Stoves (Modern Group Ltd) will NOT accept any financial claims concerning faults or issues you discover prior to installation that you claim “after” the appliance has been installed. For the avoidance of doubt if you are unhappy with the stove for any reason, you should not proceed with installation. We offer a 100% satisfaction money back guarantee and we will collect the stove at our cost.

Should a manufacturing fault, defect or issue become apparent, Modern Stoves (Modern Group Ltd) will repair, replace or refund as appropriate.

Modern Stoves (Modern Group Ltd) DO NOT employ on site engineers, therefore where a part becomes faulty and a replacement part is supplied by Modern Stoves, the customer is responsible for the fitting / installation of the replacement part. In the event that a product requires repair Modern Stoves will arrange the collection and return of the product / part, however the customer is required to package / pallet the item for it’s safe return to Modern Group. We may ask you to remove any fragile parts from the appliance / part prior to collection. The guarantee / warranty does not cover miss-use of a product / appliance. Using a stove as a furnace or over-firing a stove through mis-use or ignorance may lead to premature wear of internal parts and damage to the appliance and is likely to lead to flaking paint and the metal turning an burnt Orange colour and in the most extreme circumstances the metal can warp or bow.

Change of Specification:
Modern Stoves (Modern Group Ltd) does not accept any responsibility for changes that a manufacturer makes to the specification of an appliance / product, both prior to purchase or after. The specification of an appliance / product maybe subject to change without notice. This includes changes to minimum distance to combustibles, temperature outputs, minor changes in efficiency ratings and minor changes to dimensional measurements. It is the responsibility of the customer to check that the appliance that is supplied can be installed safely where it will reside. The UK/CA plate on the actual appliance that is supplied will provide the “nominal heat output” of the appliance and the minimum distance to combustibles for the appliance. In the case of a stove, the appliance has been UK/CA tested to the latest standards which states that the appliance is suitable for intermittent use and should be allowed to rest and return to cold every 24 hours, unless otherwise sated that it is suitable for continuous burning. Each stove or appliance includes an instruction manual. In the unlikely event that the instruction manual can not be located please contact us for a replacement / duplicate. In the instruction manual the manufacturer state the maximum fuel load in weight that can be burnt each hour. Failure to observe this may cause damage to the appliance that isn’t covered under the warranty

The guarantee period becomes active from the date of delivery. For the stove / pellet burner to be covered under the guarantee it MUST be installed and signed off by a qualified HETAS engineer, or signed off by a building control officer, otherwise the warranty will be void. NB. A pellet boiler is a specialist heating appliance and should be commissioned by a certified / accredited installer.

In the unlikely event that you encounter an operational issue with your stove, or where you wish to make a warranty claim, we may need to contact your installer and therefore we will require your installers details / registration number before we can respond or accept a warranty claim.

A stove / appliance should be inspected and serviced every 12 months, and the rope seals should be replaced when worn and moving parts such as the handle and hinges should be greased with Copper grease.

The warranty covers the stove body, stove door and handle. Modern Stoves (Modern Group Ltd) will not accept any claims for the labour cost of fitting a replacement part unless it has been expressly agreed in writing prior to the work being carried out.

Wet or damp fuel should not be used or burnt and is unfit for use. The result of burning wet or damp fuel is a black tar like substance (Creosote). Creosote may escape from the base of the stove where the air holes are located if you burn wet or damp fuel. Where this occurs we recommend changing your fuel to burn the Creosote away.

The following parts within a stove are not covered under the terms of the warranty as they are classed as consumable items. Essentially they will wear out through use of the appliance. The only exception to this is where they are discovered to have been received broken and where you signed for the stove as “un-checked”, in this case we will dispatch a replacement part / item to replace or repair the damaged part.

  • Stove glass
  • Stove rope seal on any part of the appliance
  • Stove Fire Grates
  • Fire Guard
  • Baffle / Throat plate  
  • Firebox Liner – Vermiculite or Ceramic Bricks
  • Ceramic Tiles or Blocks within the appliance
  • Any issue that is caused through poor maintenance of the appliance
  • Damage to paint finish caused by moisture or impact.  The high salt air of coastal areas, or environments that have a high moisture level in the air can be corrosive to the high temperature paint finish. These conditions could cause rusting of the steel beneath the paint finish, which can cause the paint to flake. The warranty does not cover damage caused by a salt air, or a high humidity environment.

The above stated parts are available from Modern Stoves including the exact paint the stove in finished in, in a small aerosol can that is simply and easy to apply.

Please note that if you intend to store your appliance for a long period of time prior to installation, (over 1 month), we recommend that you remove any outer packaging in order to avoid condensation forming on the metal of the appliance, which may cause damage to the paint finish. Damage caused by moisture is not covered under the terms of the warranty. The paint finish hardens and becomes durable after the first fire where it cures and and becomes hard.

Any damages must be reported by writing within a reasonable amount of time (48 Hours), from receipt of delivery. Modern Stoves will not be held responsible for the cost of any parts that you buy or source yourself from an alternative supplier in order to meet a shortfall or replace a damaged or faulty item.

Tel: 0161 439 1400 – Email: modernstoves@gmail.com

Flue Pipe

Modern Stoves (Modern Group Ltd) will do their utmost to make an accurate estimate and calculation of the flue parts you may require, however since we don’t carry out site surveys, we will not accept any responsibility for any shortfalls, or over supply of parts. It is the responsibility of the HETAS qualified installer to ensure that sufficient parts are used to complete a safe installation that meets with building control regulations and HETAS rules. Any parts that are supplied, which become surplus to requirements can be returned (within 30 days), or you are welcome to purchase addition parts, if more are required to complete your installation. The buyer is responsible for any carriage charges incurred when buying, or returning any additional parts.

Cancellation or Refunds of Bespoke Products

Bespoke items / parts are deemed as items that are manufactured or sourced to a customers specific requirements, such as made to measure glass hearth, thermal store, made to measure stove glass, all discontinued products. Bespoke parts / items or special orders of parts we do not normally stock cannot be cancelled, altered or refunded once you confirm the specification and make payment for the bespoke item(s).  We will confirm in writing the specification of  bespoke items / parts prior to accepting your order. Where a product / appliance is manufactured or altered at the request of the customer, this is deemed as a “Bespoke” order. Distance selling rules do not apply to “bespoke” orders / purchases. Where the order contains both standard parts and “Bespoke” parts, the rule concerning Bespoke parts will only apply to the items deemed to be Bespoke parts. Bespoke parts are items / parts that are specifically sourced or manufactured to the customers bespoke instructions. All Thermal Stores and including the standard advertised specifications are classed as Bespoke items due to the fact that each thermal store is manufactured to the specific requirements of the customer. PLEASE NOTE: We will not accept returns of any Bespoke items under any circumstances whatsoever, or issue refunds of any value.  The warranty on bespoke items does NOT cover the cost of removal or re-installation. The warranty does NOT cover loss of time or loss of earnings. The buyer is responsible for ensuring that the measurement or specifications of a bespoke item is to their specific requirements. Modern Group make no assurances to the suitability of a bespoke product in your property.

A stove, pellet burner, heating appliance, hot water cylinder, chimney system, flue parts and associated plumbing must only be installed by a competent installer as defined in the relevant building regulations. Failure to do so, may cause damage to product, damage to property, cause injury and invalidate the warranty. 

Any items or products returned after 30 days of delivery may incur a 15% restocking charge. All items must be returned in their original condition and packaging. We reserve the right to reject the return of any items that are not returned in their original packaging and condition. We reserve the right to refuse returns after 30 days.