Modern Stoves - Wood Burning Stoves online

0161 439 1400Open 9am to 5:30pm
sales@modernstoves.co.uk
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Warranty

Warranty

Please view each listing that will state the guarantee of each product.

The warranty covers manufacturing faults only and cannot exceed the value / price of the item supplied / purchased.

The warranty does NOT cover the cost of removal or re-installation of any stove / appliance. The warranty does NOT cover loss of time or loss of earnings.

Modern Stoves make no assurances or guarantees as to the suitability of installing or using any appliance in your property. It is the sole responsibility of the buyer to check that an appliance is suitable and we recommend that make your own checks prior to purchasing and installing the appliance. If you are in a smoke controlled zone, you may need to buy a Defra approved stove, or burn "approved" fuels. The Defra web site contains a comprehensive listing of hundreds of UK suppliers of "approved" fuels. 

Prior to installation it is the responsibility of the customer to inspect the appliance for any signs of damage or product fault, this should include all moving / sliding parts. In the event that an issue is discovered we require that you advise us as soon as reasonably possible and before the item has been installed and used.
 
Should a manufacturing fault, defect or issue become apparent, Modern Stoves will repair, replace or refund as appropriate.

Where a part becomes faulty and a replacement part is supplied by Modern Stoves, the customer is responsible for the fitting / installation of the replacement part. The guarantee / warranty does not cover miss-use of a product / appliance. Using a stove as a furnace or over-firing a stove through mis-use or ignorance may lead to premature wear of internal parts and damage to the appliance.

Modern Stoves does not accept any responsibility for changes that a manufacturer makes to the specification of an appliance both prior to purchase or after. This includes changes to minimum distance to combustibles, temperature outputs and minor changes to dimensional measurements. It is the responsibility of the customer to check that the appliance that is supplied can be installed safely where it will reside. The CE plate on actual appliance that is supplied will provide the the "nominal heat output" of the appliance and the minimum distance to combustibles for the appliance. 

The guarantee period becomes active from the date of delivery. For the stove to be covered under the guarantee it MUST be installed and signed off by a qualified HETAS engineer, or signed off by a building control officer. A stove / appliance should be inspected and serviced every 12 months, and the rope seals should be replaced when worn.

The warranty covers the stove body, stove door and handle.

The following parts within a stove are not covered under the terms of the warranty as they are classed as consumable items. Essentially they will wear out through use of the appliance. The only exception to this is where they are discovered to have been received broken and where you signed for the stove as “un-checked”.

  • Stove glass
  • Stove stove rope seal
  • Stove Fire Grates
  • Baffle / Throat plate
  • Firebox Liner
  • Ceramic Tiles or Blocks within the appliance

The above stated parts are available from Modern Stoves. 0161 439 1400

Flue Pipe

Modern Stoves will do their utmost to make an accurate estimate and calculation of the flue parts you may require, however since we don't carry out site surveys, we will not accept any responsibility for any shortfalls, or over supply of parts. It is the responsibility of the HETAS qualified installer to ensure that sufficient parts are used to complete a safe installation that meets with building control regulations and HETAS rules. Any parts that are supplied, which become surplus to requirements can be returned (within 30 days), or you are welcome to purchase addition parts, if more are required to complete your installation. The buyer is responsible for any carriage charges incurred when buying, or returning any additional parts.