Viewing and Collection
We are primarily an e-commerce company, meaning that we primarily sell through the Internet and therefore don't have a a shop premises, however if you would like to view a stove prior to ordering you are welcome to visit our warehouse premises, where we have a warehouse showroom. Typically we hold about 500 stoves in stock at any one time, and you are welcome to view and take a stove away with you.
Delivery within the United Kingdom
Delivery Is FREE to mainland England, Wales & Areas of Scotland for all orders over £139 (products under £139 will be charged £6 for delivery). We have obtained the best delivery prices possible, which has allowed us to offer FREE delivery on all our stoves. Deliveries are carried out by one of the largest and most reputable couriers in the UK. They will deliver your stove on a pallet to your front door / driveway, however due to insurance restrictions it is unlikely that the delivery driver will be able to bring the appliance in to your property. Please allow 2 - 5 working days for delivery from date of dispatch, unless otherwise stated. If you will require further assistance at the time of delivery, or if access to your property is restricted or difficult, or if you have any specific requirements then please speak to us, we have a variety of flexible delivery options and we are always on hand to advise and help.
Please note stoves are heavy and will be delivered to your driveway / pathway on a pallet.
Unfortunately some areas attract a premium from our delivery company and for this reason we have to charge a small excess for some areas. Please check your postcode/region in the list below. Please note that our website does not automatically charge you the correct delivery amount based on your postcode, so one of our members of staff will contact you for the extra payment.
Postcodes: CA, DG, EH, EX, FK, G, KY, LA, LD, LL35+, ML, PA1-19, PL, SA, SY, TA, TD, TQ, TR and All London Codes are required to pay: £29.00
Customers living in the following postcodes: AB 17-20, 26-29, 31-38, 40-56, , IV, KA 27-28, KW, DD, PA 20-78, PH 4-50, are required to pay: £45.00
Isle of Man:£59.00
Isle of White: £59.00
Channel Islands: £49.00
Scilly Isles: £49.00
Republic of Ireland: £45.00
Please note that Outer Hebredes and Shetlands (postcodes HS & ZE), are also subject to a delivery surcharge, please call 0161 439 1400 for a quotation.
If your delivery address is outside the areas listed please contact us for further details regarding the delivery price and schedule. We will always aim to make the delivery charge as low as possible.
Delivery Abroad - Europe
We sell many of our products to customers outside the United Kingdom, in particular Eire and France, however we can ship to any country in or outside Europe. Typically delivery to France costs approximately £200 for a pallet. In order to provide an accurate quotation all we require is your exact delivery address and we can normally provide a fixed quotation within 24 hours. Delivery within Europe typically takes between 5 and 10 days.